How clear do you see company’s weaknesses serving clients?
Rather Yes
Rather No
Are there service standards in your company?
No
Yes
Would you like to implement service standards in your company?
Not sure
Yes
Do you plan on evaluating the quality of the service at your Company’s sales locations?
No
Yes
What level of personnel do you plan on working with?
Management
Service personnel
What activity is more urgent for your company at this moment: increasing competence of administrative staff or integrated estimation/assessment?
Training
Assessment