We designed well balanced service packages based on the most popular requests from our clients. We are happy to offer you online evaluation and choose the product that matches the needs of your company the most.
Client request"I need to evaluate the level of service in my retail network (stores/restaurants), rate it, and have an analytical report based on the results."
Work ContentProfessional evaluation of personnel’s activity in terms of providing service to guests and customers. Analytical report based on results.
Client request"I do not like the quality of service that my employees provide, but I am not sure what exactly I do not like."
Work ContentIdentification of week and strong ends of the staff work. Preparing of the correction plan and the list of resources needed to implement it.
Client request"The managerial staff worries me. Performance drops, there are no regular customers, we lost a few key clients during the last year, poor service, and no one is responsible for this. I need to assess the managerial staff."
Work ContentWork evaluation and assessment center for line and/or top managers. Reports on each employee based on assessment results and recommendations for management and service optimization.
Client request"Management of the company has high potential and will to work. We just need to do a few things to develop management skills and operate the sales more effectively."
Work ContentIdentification of key requirements for training. Preparing training plan of bringing up the necessary sales managing skills. Its implementation.
Client request"Our lower managers used to do their work well but they do not have enough time any more. We are losing clients. We need to find the problem."
Work ContentPersonnel audit, service control. Audit report and recommendations based on audit analysis. This includes client consultation hours.
Client request"We demand following standards, evaluate employees’ knowledge of product line. However the sales are low, and customers complain about quality of the service. We need to find the problem."
Work ContentIdentification of company standards and values and personnel standards and values. Their comparison. Thorough check of personnel assessment procedures. Evaluation of meeting the company’s standards by top and line managers.
Client request"Our company used to develop quickly, the number of employees was not high. As the number of staff grew bigger, the responsibility before our client increased. We need to have unified requirements of fulfilling work plans and service standards."
Work ContentAudit of regulations, audit of the current work of employees, preparing and implementing the list of service standards.
To define the list of tasks recommended to your company more precisely please use our free audit service "8" or contact us.
A FREE one-day audit of your staff by Kraskovski:
If you feel the need to learn the reason of low effectiveness of you staff and see the potential to build loyal clientele we would like to offer you a FREE 8-hour field auditing by actively monitoring the work of your employees contacting customers. Based on results of the audit we will provide you with an extended feedback on the quality of the service in general and in compliance with a list of criteria factors.