"I need to evaluate the level of service in my retail network (stores/restaurants), rate it, and have an analytical report based on the results."

Professional evaluation of personnel’s activity in terms of providing service to guests and customers. Analytical report based on results.

"I do not like the quality of service that my employees provide, but I am not sure what exactly I do not like."

Identification of week and strong ends of the staff work. Preparing of the correction plan and the list of resources needed to implement it.

"The managerial staff worries me. Performance drops, there are no regular customers, we lost a few key clients during the last year, poor service, and no one is responsible for this. I need to assess the managerial staff."

Work evaluation and assessment center for line and/or top managers. Reports on each employee based on assessment results and recommendations for management and service optimization.

"Management of the company has high potential and will to work. We just need to do a few things to develop management skills and operate the sales more effectively."

Identification of key requirements for training. Preparing training plan of bringing up the necessary sales managing skills. Its implementation.

"Our lower managers used to do their work well but they do not have enough time any more. We are losing clients. We need to find the problem."

Personnel audit, service control. Audit report and recommendations based on audit analysis. This includes client consultation hours.

"We demand following standards, evaluate employees’ knowledge of product line. However the sales are low, and customers complain about quality of the service. We need to find the problem."

Identification of company standards and values and personnel standards and values. Their comparison. Thorough check of personnel assessment procedures. Evaluation of meeting the company’s standards by top and line managers.

"Our company used to develop quickly, the number of employees was not high. As the number of staff grew bigger, the responsibility before our client increased. We need to have unified requirements of fulfilling work plans and service standards."

Audit of regulations, audit of the current work of employees, preparing and implementing the list of service standards.